At He Cheng Cheng, we strive to ensure that your shopping experience is smooth, secure, and timely. Our shipping policy is designed to offer transparent delivery expectations and support, especially for our valued customers purchasing across global regions.

Processing Time

Once your order is confirmed, we typically require 1–3 business days to process and prepare your package. During high-demand seasons or promotional events, there may be slight delays, but we always do our best to fulfill orders promptly.

Shipping Methods & Delivery Time

We offer a variety of international and regional shipping options depending on your location. Delivery times generally fall within the following range:

• Standard International Shipping: 7–15 business days

• Expedited Shipping (where available): 4–8 business days

Please note that delivery estimates may vary due to customs processing, regional courier delays, or unexpected weather conditions.

Shipping Fees

Shipping costs are calculated at checkout based on the destination, weight, and shipping method selected. Free shipping promotions may apply on qualifying orders.

Tracking Information

As soon as your order is shipped, you will receive a confirmation email containing your tracking number. This allows you to monitor your parcel’s journey in real-time. If you do not receive this information within 3 business days of placing your order, please contact us for assistance.

Customs and Duties

Some international shipments may be subject to import duties or taxes upon arrival. These charges are not included in our pricing or shipping fees and must be covered by the recipient. We recommend checking your country’s customs regulations for accurate expectations.

Lost or Delayed Packages

If your package has not arrived within the expected delivery window, please reach out to us at [email protected] with your order number. Our team will work with shipping partners to investigate and resolve the issue as efficiently as possible.

Incorrect Addresses

Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.